Tricia Griffith | |
|---|---|
| Born | Susan Patricia Griffith October 1964 (age 61) |
| Alma mater | Illinois State University, University of Pennsylvania, Wharton School |
| Occupation | Business executive |
| Years active | 1988–present |
| Employer(s) | The Progressive Corporation (President and CEO) |
Tricia Griffith (born October 1964) is an American business executive who is the president and chief executive officer of The Progressive Corporation. [1] [2]
Griffith is a member of The Business Council. [3]
Griffith attended Illinois State University for her undergraduate degree, and then took part in the advanced management program at the Wharton School. [4]
Griffith was appointed president and chief executive officer and elected to the Board of Directors of The Progressive Corporation in July 2016. [5] [6] She was the first female to hold this position in the history of the company. [7]
Griffith joined Progressive as a claims representative in 1988 and has served in many key leadership positions during her tenure. [8] She held several managerial positions in the Claims division before being named Chief Human Resources Officer in 2002. [9] As Chief Human Resources Officer, Griffith launched Progressive's first-ever diversity and inclusion program, establishing the Progressive African American Network and LGBT Plus in 2007. [10] In 2008, she returned to Claims as the group president, overseeing all claims functions. Prior to being named Personal Lines Chief Operating Officer, Griffith was President of Customer Operations, [9] overseeing claims and the customer management group, which comprises the company's contact center group (sales and delivery), as well as the customer experience, systems experience, and workforce management groups. [11]
In 2018, Griffith was elected to the Fedex board of directors. [12] [13]