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Citizens Online

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Citizens Online was a UK basic digital skills [1] and digital inclusion charity that was founded in 2000 by Mark Adams and CEO John Fisher. Its aim was to ensure this switch to online didn't exclude people, and help to bridge the digital divide. The group worked to help other organisations with the impacts of the switch to online services. [2] The main service offered by Citizens Online laterly in their operations was called Switch, which won "Best Digital Inclusion Product or Service" in the Digital Leaders Award for best product in 2015. [3]

Contents

Key projects

Fix the Web

Fix the Web was Citizens Online's project to address digital accessibility [6] issues for disabled people. The project won an award[ vague ], [7] was featured on the BBC [8] and supported by Stephen Fry. [9] An animation about the basics of web and software accessibility was launched on Global Accessibility Awareness Day in 2015, [10] but the project failed to attract sufficient funding and is on hiatus.[ citation needed ]

With BT

Corporations have played a role in the understanding and delivery of digital inclusion. Citizens Online have previously worked with and for BT Group Together, Citizens Online and BT supported research into the Social return on investment created by digital inclusion activity. [11] BT's Get IT Together programme was run by Citizens Online in communities[ which? ] in the UK. [12] Citizens Online was also involved in delivering BT's Everybody Online initiative, which started in 2002. [13] EverybodyOnline included delivering basic digital skills to groups within specific demographics, such as people affected by homelessness in Glasgow. [14] Citizens Online also reviewed BT's computer giveaway programme Community Connections. [15]

Research and lobbying

Primarily, Citizens Online focused on delivery of projects, however the organisation also lobbied the UK government for greater input and join up around the digital inclusion agenda, including a speech at the Institute for Public Policy Research. [16] A white paper produced with Trapeze Transformation suggested that digital inclusion is a systemic issue needing system-wide solutions and laid the foundations for the Switch programme of work. [17] Citizens Online have also done research for Government Departments and agencies such as Nidirect [18] and BECTA. [19]

Award schemes

Citizens Online have run; the 'Innovation on the Community' award scheme with AOL, the Microsoft Community Learning Awards, [20] TalkTalk Digital Hero Awards, [21] and the European Commission. [22]

One Digital

Citizens Online were part of the One Digital partnership with Age UK, Clarion Housing Group, Digital Unite, and Scottish Council for Voluntary Organisations.[ citation needed ] One Digital was funded by the National Lottery Community Fund.[ citation needed ]

Key Personnel

John Fisher, Chief Executive 2000 to 2019; Gail Bradbrook, Strategic Director to 2017; Richard Denyer-Bewick, Managing Director 2017 to 2020; Helen Dobson, Managing Director 2020 to 2024.

Merger

After over 23 years of service in providing digital inclusion and digital access solutions to communities across the UK, Citizens Online merged with the charity AbilityNet in July 2024 [23]

References

  1. ↑ "Appendix 7: Go ON UK's definition of basic digital skills". publications.parliament.uk.
  2. ↑ "Our services and expertise • Citizens Online".
  3. ↑ "Digital Leaders 100 Awards: The Results » Digital By Default News". www.digitalbydefaultnews.co.uk. Archived from the original on July 3, 2015.
  4. ↑ "Digital Champions help people in Brighton & Hove get online". 16 February 2016.
  5. ↑ "Digital Champions help people in Brighton & Hove get online - Brighton & Hove City Council". www.brighton-hove.gov.uk. Retrieved 19 February 2018.
  6. ↑ Digital accessibility report citizensonline.org.uk [ dead link ]
  7. ↑ "Amaze Grant Winner: Fix the Web". deque.com. 12 November 2013.
  8. ↑ Radio 4 prettysimple.co.uk
  9. ↑ "Stephen Fry backs project to make Web more accessible - Electronics and Computer Science - University of Southampton - University of Southampton". www.ecs.soton.ac.uk.
  10. ↑ Asuncion, Jennison. "Global Accessibility Awareness Day". globalaccessibilityawarenessday.org.
  11. ↑ "Archived copy" (PDF). Archived from the original (PDF) on 2017-09-24. Retrieved 2018-02-14.{{cite web}}: CS1 maint: archived copy as title (link)
  12. ↑ "Get IT Together". btplc.com. Archived from the original on 15 February 2018. Retrieved 19 February 2018.
  13. ↑ "E-envoy attempts to get EverybodyOnline". computerweekly.com. Retrieved 19 February 2018.
  14. ↑ "Archived copy" (PDF). Archived from the original (PDF) on 2018-02-15. Retrieved 2018-02-14.{{cite web}}: CS1 maint: archived copy as title (link)
  15. ↑ "BT Community Connections is now open for applications!". www.ageuk.org.uk. Retrieved 19 February 2018.
  16. ↑ Whose Responsibility is Digital Inclusion? ippr.org
  17. ↑ "Archived copy" (PDF). Archived from the original (PDF) on 2018-07-29. Retrieved 2018-02-14.{{cite web}}: CS1 maint: archived copy as title (link)
  18. ↑ "Drive to help everyone catch the digital wave". Belfasttelegraph. Retrieved 19 February 2018– via www.belfasttelegraph.co.uk.
  19. ↑ "Meeting their potential: the role of education and technology in overcoming disadvantage and disaffection in young people". lse.ac.uk.
  20. ↑ Application guidelines
  21. ↑ Killelea, Amanda (18 June 2015). "Have you got what it techs to be a hero in the TalkTalk Digital Heroes Awards?". mirror.co.uk. Retrieved 19 February 2018.
  22. ↑ "e-Inclusion Awards 2012 - inclusion for everybody - e-Inclusion Awards". www.e-inclusionawards.eu. Archived from the original on 2018-02-14. Retrieved 2018-02-14.
  23. ↑ https://abilitynet.org.uk/news-blogs/press-release-abilitynet-and-citizens-online-charities-announce-merger
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